This book introduces Data Envelopment Analysis (DEA) as a multiple-measure performance evaluation and benchmarking tool. The difficulties are further enhanced when the relationships among the performance metrics are complex and involve unknown tradeoffs. It is difficult to evaluate an organization’s performance when multiple performance metrics are present. This book is based upon the author’s years of research and teaching experiences. The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking.
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